Queen Hair Braiding is committed to protecting the privacy of our current and potential customers. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have when using our website and booking our services.
By using our website, booking an appointment, or contacting us, you agree to the terms of this Privacy Policy.
1. Information We Collect
We only collect the information that is reasonably necessary to provide and manage our services. This may include:
Contact details: name, phone number, email address.
Appointment information: preferred dates/times, services requested, booking history.
Payment-related information: when you pay online, payment information is processed by our payment or booking providers. We do not store full card numbers ourselves.
Communications: messages you send us by email, text, social media, or through our website or booking platforms.
Website usage data: basic technical information automatically collected by our website platform or analytics tools, such as IP address, browser type, and pages visited.
We do not knowingly collect sensitive personal information (such as health information) through our website or booking tools.
2. How We Collect Information
We collect information in the following ways:
When you book an appointment through our online booking platforms (such as Bookzy) or through our website (hosted on Squarespace).
When you contact us directly, such as by phone, text, email, contact form, or social media.
When you visit our website, where our website platform and service providers may automatically collect basic technical and usage data through cookies or similar technologies.
3. How We Use Your Information
We use personal information for purposes such as:
Scheduling, managing, and confirming appointments.
Providing hair braiding and related salon services.
Communicating with you about bookings, changes, cancellations, or salon updates.
Responding to your questions, requests, or complaints.
Managing our client records and business operations.
Meeting legal, accounting, and tax obligations.
We do not sell or rent your personal information.
4. Sharing of Information
We may share limited personal information with:
Booking and website providers, such as Bookzy and Squarespace, to manage appointments, forms, and online services.
Payment processors or merchant providers, to securely process payments.
Service providers who assist with email, messaging, website hosting, or other business functions, under appropriate confidentiality or data-protection obligations.
Authorities or third parties, when required by law, legal process, or to protect our rights, safety, or property.
We do not share your information with third parties for their own independent marketing purposes.
5. Data Security
We take reasonable steps to protect personal information against unauthorized access, use, or disclosure. These steps include:
Using password-protected accounts and devices for accessing booking and client information.
Using reputable third-party booking, website, and payment platforms that implement their own security measures.
Limiting access to customer information to the owner and authorized staff who need it to perform their duties.
No method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security, but we aim to use reasonable safeguards appropriate for a small service business.
6. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide our services and manage our client relationships.
Maintain accurate business and financial records.
Comply with legal, tax, or regulatory requirements.
When information is no longer needed, we will take reasonable steps to delete it or anonymize it where practical.
7. Cookies and Website Technologies
Our website and service providers (such as Squarespace and any analytics or booking tools) may use cookies or similar technologies to:
Enable core website features.
Help us understand basic usage of our site (such as which pages are visited).
Improve user experience over time.
You can usually change your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not function properly if cookies are disabled.
8. Children’s Privacy
Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided us with personal information, please contact us so we can take appropriate steps to remove the information.
9. Your Choices and Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, such as the right to:
Request access to the information we hold about you.
Request that we correct or update inaccurate information.
Request deletion of your personal information, subject to legal obligations.
To exercise these rights or ask questions about your information, contact us using the details below.
10. Third-Party Websites and Links
Our website or communications may contain links to third-party websites, apps, or platforms (such as social media, booking services, or payment providers). We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will revise the “Last updated” date at the top of this page. Your continued use of our website or services after any changes indicates your acceptance of the updated policy.
Website & Service Disclaimer
The information on this website is provided for general information purposes only. While we aim to keep the information current and accurate, we make no representations or warranties of any kind—express or implied—about the completeness, accuracy, reliability, suitability, or availability of the website or the information, products, services, or images contained on the site.
No guarantee of availability: Appointment availability, prices, and services may change at any time and are not guaranteed until confirmed.
Results may vary: Hair braiding results can vary depending on hair type, condition, and maintenance. Any photos or examples shown are illustrative only.
Health and allergy considerations: You are responsible for informing us of any allergies, scalp conditions, or sensitivities before we provide services. We are not responsible for adverse reactions if we were not informed in advance.
Third-party links: Any links to third-party websites or services are provided for convenience only. We do not endorse and are not responsible for the content, policies, or practices of those third parties.
Limitation of liability: To the fullest extent permitted by law, Queen Hair Braiding is not liable for any loss or damage arising from your use of this website, reliance on its information, or use of our services, except where required by law.